![]() ![]() If you want to create a new workstream, select New workstream, and then follow the steps to set up a voice workstream. The Workstreams page with a list of all workstreams is displayed. In Customer Service admin center or Omnichannel admin center, go to the Phone numbers page, and then select the phone number that's marked Ready for setup in the Status column. You can associate a phone number with only one voice workstream. Add a phone number to a voice workstreamĪfter you've acquired a phone number, you must add it to a voice workstream to be able to use it. To port your phone number into an Azure Communication Services resource, see Port a phone number. More information: Configure permissions to access secure columns Verify that you have permissions on the secure columns.Connect to Azure Communication Services using an existing or new Azure resource, and then deploy the resource through Dynamics 365.Deploy the voice channel in Omnichannel for Customer Service.Service limits for Azure Communication Services.More information: Bring your own carrier Prerequisites You can also bring your own phone number via Azure direct routing. More information: Use trial phone numbersĪs an administrator, you can purchase phone numbers and calling plans, decide whether you want to avail calling and SMS services, and whether you'd like to set up inbound and outbound calling options for your business. The voice channel comes with trial phone numbers with limited free calling time. Omnichannel for Customer Service lets you enable and use voice and SMS services seamlessly within Dynamics 365. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages. An additional license is required to access Omnichannel for Customer Service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
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